FAQ
Frequently Asked Questions
Shipping & Delivery
Q: How long does shipping take?
A: Standard shipping typically takes 7-15 business days for international orders. Expedited shipping options are available at checkout.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on orders over a certain amount. Please check our shipping policy for current thresholds.
Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping costs and delivery times vary by location.
Orders & Payment
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods.
Q: Can I modify or cancel my order?
A: Please contact us immediately if you need to modify or cancel your order. Once shipped, we cannot make changes.
Products & Quality
Q: Are your products handmade?
A: Yes, all our jewelry pieces are handcrafted with care using natural gemstones and quality materials.
Q: Are the gemstones natural?
A: Yes, we use genuine natural gemstones, freshwater pearls, and quality materials in all our jewelry.
Q: How do I care for my jewelry?
A: Store jewelry in a dry place, avoid contact with water and chemicals, and clean gently with a soft cloth.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unworn items in original condition. Please contact us to initiate a return.
Q: Do you offer exchanges?
A: Yes, we're happy to exchange items. Please contact our customer service team for assistance.
Contact & Support
Q: How can I contact customer service?
A: You can reach us via email or through our contact form. We typically respond within 24-48 hours.
Q: Do you have a physical store?
A: We are primarily an online store, allowing us to offer you the best prices and widest selection.